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Get Answers To Your Questions About Puffie™
I ordered my Puffie™ and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service: 1-855-668-1655. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I ordered Puffie™, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
This special Puffie™ offer is not available in stores so the only way to get it is to place your order now!
**Please allow up to 3-6 weeks for delivery of your order.
New Jersey and California residents, sales tax applies.
Please Note: An additional $10 shipping surcharge is added for items sent outside the Continental United States.